Refund Policy 

1. Overview

AEnterprise L.L.C-FZ, doing business as Qrewards, herein referred to as “QRewards”  or “Agency” is committed to enhancing the Client’s online presence through the Reputation Boost Guarantee, which ensures that the Client generates reviews within the first 30 days of using our reputation management solution. If the Client does not generate any new reviews within this period, the Client will not be charged for the services provided during that time. This policy outlines the conditions under which a refund or waiver of charges may be applicable.

2. Conditions for Refund

2.1 No Reviews Submitted:
To qualify for a refund, no Google reviews must have been submitted by your customers within the first 30 days of utilizing the QRewards solution. All QR codes provided by QRewards must be correctly and prominently displayed at your business premises throughout the trial period. The 30-day trial period officially begins on the date the QR code displays are delivered and set up at your location.

2.2 Proper Usage of QRewards Solution:
The Client must adhere to all operational guidelines provided by QRewards to ensure the solution is utilized effectively. This includes, but is not limited to, the following:
2.2.1 Displaying QR codes in high-visibility areas where customers can easily see and interact with them.
2.2.2 Ensuring QR codes are not obstructed, damaged, or hidden, thus maintaining their functionality throughout the trial period.
2.2.3 Actively promoting the review process to customers, which includes informing them about the incentive programs linked to submitting reviews.

2.3 Active Participation and Engagement:
The Client must demonstrate active engagement with the QRewards system to encourage customers to leave reviews. This includes, but is not limited to:
2.3.1 Communicating the value of leaving reviews clearly to customers through direct interaction, digital displays, or printed materials.
2.3.2 Offering and managing incentives such as discounts, gifts, or rewards effectively, ensuring that customers understand what they will receive upon leaving a review.
2.3.3 Training staff or personnel involved in customer interactions to promote the review incentive consistently and positively.
2.3.4 Utilizing any QRewards-provided marketing materials, tools, or suggestions to enhance the chances of obtaining customer feedback.
2.3.5 Monitoring the review process regularly to address any technical issues or customer inquiries promptly to facilitate the smooth submission of reviews.

3. Conditions Where Refund is Not Granted

3.1 Non-Adherence to Implementation Guidelines:
The Client must strictly follow all implementation guidelines provided by QRewards. A refund will not be granted if the Client fails to properly implement the QRewards solution, including but not limited to:
3.1.1 QR codes not being prominently displayed in high-traffic areas where customers can easily see and scan them.
3.1.2 Inadequate or improper communication with customers regarding the review process, including the incentives or rewards associated with leaving a review.
3.1.3 Failure to maintain the visibility, cleanliness, or functionality of the QR codes throughout the trial period, thus impeding customer interaction.

3.2 Partial Usage of the QRewards Service:
The QRewards service must be fully utilized as intended. Refunds will not be processed if:
3.2.1 The QR codes were only partially displayed or not made fully accessible to customers.
3.2.2 The review incentive program was not adequately communicated, leading to a lack of customer engagement.
3.2.3 Any other form of incomplete or inconsistent application of the QRewards service that compromises the overall effectiveness of the platform.

3.3 Inactivity or Lack of Engagement:
A refund will not be provided if there is evident inactivity or insufficient effort made by the Client to engage with the QRewards platform. This includes:
3.3.1 A lack of active promotion of the review process or failure to encourage customers to leave feedback.
3.3.2 Minimal or no engagement from staff or representatives to support the QRewards initiative within the business.
3.3.3 Not utilizing available tools, suggestions, or support offered by QRewards to optimize review generation efforts.

3.4 Fraudulent or Manipulative Activity:
Any fraudulent or deceptive practices aimed at artificially inflating review submissions or manipulating customer engagement metrics will disqualify the Client from receiving a refund. Examples include, but are not limited to:
3.4.1 Generating fake reviews or using unauthorized means to submit feedback on behalf of customers.
3.4.2 Misleading customers regarding the nature of the incentives, thereby coercing reviews that are not genuine.
3.4.3 Any activity that violates the terms of service of the review platforms used in conjunction with QRewards.

3.5 Unauthorized Modifications or Interference:
The QRewards solution must be used as provided, without unauthorized changes that could affect its performance. No refunds will be processed if:
3.5.1 The Client makes any alterations, adjustments, or modifications to the QRewards system or processes without prior written approval from QRewards.
3.5.2 Interference with the platform’s functionality that results in reduced efficiency, errors, or failures in generating the expected outcomes.
3.5.3 Any attempts to circumvent the intended use of the QRewards solution, compromising its integrity and effectiveness.

4. Scope of the Guarantee

This guarantee is strictly applicable to the initial 30-day period commencing from the date the Client begins using the Agency’s reputation management solution. The primary intent of this guarantee is to support the Client in generating genuine reviews on designated platforms agreed upon between the Parties. The guarantee is limited to this defined period and does not extend beyond the 30 days, and any claims made after this timeframe will not be eligible for refunds or waivers

5. Refund or Waiver of Charges

If no reviews are generated within the first 30-day period despite the Client’s compliance with all specified eligibility criteria, the Client will not be charged for the services rendered during that period. The waiver of charges is exclusively confined to the initial 30 days and does not apply to any subsequent periods or services unless explicitly agreed upon in writing by the Agency and the Client. This waiver represents the full extent of the Agency’s refund policy under the Reputation Boost Guarantee.

6. Review and Verification Process

The Agency reserves the right to conduct a thorough review and verification of the Client’s use of the QRewards solution to determine adherence to the eligibility criteria for the Reputation Boost Guarantee. The Client is expected to fully cooperate by providing access to relevant data, reports, and evidence of efforts made to engage with the platform during the 30-day period. The Agency will evaluate the compliance based on the evidence provided, and the decision on whether the Client qualifies for a refund or waiver is final, binding, and communicated in writing

7. Continued Service Beyond the Guarantee Period

Following the completion of the initial 30-day guarantee period, standard service charges will apply regardless of the outcome or the number of reviews generated during that time. The Client may choose to continue using the QRewards solution to further enhance their online reputation and will receive ongoing guidance and support from the Agency; however, no further guarantees or refunds will be provided. The Agency reserves the right to modify or terminate continued services with appropriate notice to the Client, with any such modifications not affecting Clients currently engaged within their initial guarantee period.

8. Modification or Termination of Guarantee

QRewards reserves the right to modify, amend, or terminate the Reputation Boost Guarantee at any time, provided that prior written notice is given to the Client. Any changes to the terms of this guarantee will not impact Clients who have already commenced their 30-day guarantee period under the original conditions. The Agency will ensure that any modifications are communicated clearly and promptly, and the Client retains the right to rely on the terms that were in effect at the start of their guarantee period. This provision ensures that all ongoing guarantee periods are honored according to the original agreed terms, safeguarding the Client's rights during their initial 30-day engagement

9. Disputes and Resolution

Any disputes arising under this refund policy shall be resolved in accordance with the dispute resolution terms outlined in the main service agreement. The Client agrees to raise any concerns promptly and work collaboratively with the Agency to address issues related to the guarantee.

10. Additional Conditions for Refund

1. Good Faith Usage: The Client must use the platform in good faith without attempting to exploit the guarantee policy through minimal effort or strategic misuse.

2. Reporting Obligations: The Client must report any issues or challenges faced with the platform promptly, allowing the Agency an opportunity to address and rectify them.

3. No Concurrent Refund Claims: The Client agrees not to claim refunds for similar services provided by other agencies under comparable guarantees.

4. Proof of Compliance: The Client must provide documented proof of compliance with all usage guidelines and efforts made to generate reviews, if requested by the Agency.