Privacy Policy
PRIVACY POLICY
Last updated September 15, 01 2024
This privacy policy (“Policy”) for AEnterprise L.L.C-FZ, doing business as Qrewards, ("Company," "we," "us," or "our"), outlines how Personal Data of users (“Customers”, “you”) is collected, stored, disclosed and use,d or shared or and secured against misuse through ("process") your information when you use our services ("Services"), such as when you:
Visit our website at http://www.qrewards.ae, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
If you still have any questions or concerns, please contact us at contact@qrewards.ae.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
We may collect and process the following Personal Data about you when:
Information that you provide us by filling in forms on our Website, including information provided at the time of registering to use our Website and other co-registrations (e.g., social media logins), subscribing to our Services, posting material, or requesting further services;
Information that you provide us by filling in forms on our Website, including information provided at the time of registering to use our Website and other co-registrations (e.g., social media logins), subscribing to our Services, interacting with our WhatsApp chatbot flow (such as your name, WhatsApp number, Google review rating, etc.), posting material, or requesting further services.
The Personal Data you provide us to enter a competition or promotion via our Website, provide reviews, testimonials, or feedback on our Website;
The Personal Data you provide us, or that we may collect from you, to report a problem with our Website;
A record of correspondence if you contact us;
General, aggregated, demographic, and non-personal information;
The details of transactions you carry out through our Website and of the fulfillment of your requests;
The details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g., by using technology that stores Personal Data on or gains access to your device, such as cookies, tracking pixels, web beacons, etc. (“Cookies”));
Your e-mail address from a third party if you indicate that you have consented to that third party sharing your Personal Data with us; and
Any other Personal Data we consider necessary to enhance your experience on the Website.
For the purpose of this Policy, “Personal Data” shall mean any data relating to an identified natural person or one who can be identified directly or indirectly by linking data using identifiers such as name, email id, phone number, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural, or social identity of such person or any other data stated under this Policy.
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: http://www.qrewards.ae/cookies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: http://www.qrewards.ae/cookies.
To post testimonials. We post testimonials on our Services that may contain personal information.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To Verify your identity and Maintain correct and up-to-date information about you and Improve our
Website
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Within our organization, access to your data is limited to those persons who require access in order to provide you, as a customer of our partner restaurants, with services, as well asto contact you, and to respond to your inquiries.These staff members may be part of the marketing or customer support teams. Staff members only have access to personal data that is relevant on a ‘need to know’ basis.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:
Advertising, Direct Marketing, and Lead Generation
ManyChat and Whatsapp
Communicate and Chat with Users
ManyChat and Whatsapp
Content Optimization
Vimeo video and YouTube video embed
Data Backup and Security
Google Drive Backup
Retargeting Platforms
META Custom Audience and Google Ads Remarketing
Social Media Sharing and Advertising
META advertising, Instagram advertising, LinkedIn & TikTok
Web and Mobile Analytics
Google Analytics
Website Hosting
Squarespace
Meeting Scheduling
Calendly
Customer Relationship Management
HubSpot
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third Parties:
We may also share your Personal Data with other third parties where you request or authorize us to do so provided that we comply with applicable law or it is required to respond to a valid legal process, or it is required to operate and maintain the security of our Website, including but not limited to the prevention or stopping of an attack on our computer systems or networks.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: http://www.qrewards.ae/cookies.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We retain certain information collected from you while you are our Customer/ Client / User and in certain cases where you have deleted your account for the following reasons:
To use our Websites;
To ensure that we do not communicate with you if you have asked us not to;
To better understand the traffic to our Websites so that we can provide all members with the best possible experience;
To detect and prevent abuse of our Websites, illegal activities, and breaches of our Terms and Conditions; and
To comply with applicable legal, regulatory, tax, or accounting requirements.
We retain Personal Data as long as necessary for the purposes described above. This means that we retain different categories of Personal Data for different periods of time depending on the type of Personal Data, the category of user to whom the Personal Data relates, and the purposes for which we collected the Personal Data.
6. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our Website is not directed to minors under the age of eighteen, and we do not knowingly collect personally identifiable information from minors or distribute such information to third parties.
If a minor under the age of 18 interacts with our services, such as scanning a QR code displayed in a restaurant, we take steps to ensure that no personally identifiable information is knowingly collected. If we become aware that such data has been collected from a minor, we will take appropriate measures to delete it.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at https://www.qrewards.ae/data-request.
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
We comply with all applicable data protection and privacy laws of the United Arab Emirates, including but not limited to the UAE Personal Data Protection Law (PDPL). All personal data collected, stored, or processed by us within the UAE shall be handled in strict compliance with these regulations. We shall implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or misuse. By using our services, you acknowledge and consent to the collection, storage, and processing of your personal data in accordance with UAE law and the terms set forth in our privacy policies.If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the promotional WhatsApp messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. For further information, please see our Cookie Notice: http://www.qrewards.ae/cookies.
If you have questions or comments about your privacy rights, you may email us at https://www.qrewards.ae/data-request.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
10.DATA STORAGE AND TRANSFER
Please be aware that your personal data may be transferred to, stored, and processed in countries outside of the United Arab Emirates. These countries may have different data protection laws than those in the UAE. However, we will take appropriate measures to ensure that your data is protected in accordance with this privacy policy and applicable data protection laws, regardless of where it is processed. By providing us with your personal data, you agree to this transfer, storage, and processing of your data outside the UAE.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may submit your request via https://www.qrewards.ae/data-request
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: http://www.qrewards.ae/data-request
13. COMPLIANCE WITH LAW
We are committed to complying with all applicable data protection and privacy laws in the United Arab Emirates, including the UAE Personal Data Protection Law (PDPL). We ensure that all personal data collected, stored, and processed by us within the UAE is handled in accordance with these regulations. This includes implementing appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or misuse. By using our services, you acknowledge and agree to our processing of your personal data in accordance with UAE law.
14. THIRD PARTY INTEGRATIONS
In the course of providing our services, we may integrate with third-party service providers or platforms to enhance our offerings, streamline operations, or improve your experience. These third-party services may include, but are not limited to, payment processors, data analytics providers, customer relationship management systems, marketing platforms, and cloud storage services.
We ensure that any third-party service providers we work with are carefully selected and have appropriate measures in place to protect your personal data. However, we are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with your personal data.
When integrating with third-party services, we may share certain personal data necessary to fulfill the purposes for which you have engaged us, such as processing transactions, managing customer accounts, or providing customer support. All data shared with third parties will be handled in compliance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL) and other relevant regulations.
If you have any questions or concerns about our use of third-party service providers, please contact us for further information.
15. MARKETING CLAUSE
We are committed to offering you choices regarding how we use your personal data, especially concerning marketing communications. You will receive marketing communications from us if you have requested information from us and have not opted out of receiving such communications.
16. OTHER ONLINE SERVICES AND THIRD-PARTY FEATURES
For your convenience and information, we may provide links to other online services and websites, and include third-party features such as apps, tools, widgets, and plug-ins (e.g., Instagram, Pinterest, Facebook, and LinkedIn buttons). These services and websites are independent of our control. The privacy practices of these third parties, including details on the information they collect about you, are governed by their respective privacy policies. We are not responsible for the privacy practices, information collection, or other activities of these third parties.
17. THIRD-PARTY MARKETING : We do not share your personal data with third parties for marketing purposes. Should we wish to do so in the future, we will seek your express opt-in consent before sharing your personal data with any third party for marketing purposes.
18. THIRD-PARTY WEB ANALYTICS SERVICES
We utilize third-party web analytics services, such as Google Analytics and HubSpot. These service providers use cookies and similar technologies to collect, analyze information, report on site activities and trends, and diagnose technical issues related to the website's usage.
To learn more about Google’s practices, please visit Google’s Privacy Policy and opt out of them by downloading the Google Analytics opt-out browser add-on, available at Google Analytics Opt-out.
